We value and respect your privacy. This policy outlines how personal information is collected, processed, stored, and protected when you interact with us.

Our data practices comply with the Protection of Personal Information Act, 2013 (POPIA) and the Electronic Communications and Transactions Act, 2002.

This Privacy Policy applies whenever we process personal information, including through our website, email communication, telephone interactions, or face-to-face engagement.

INFORMATION WE COLLECT

The information collected depends on:

• how you communicate with us;
• why you interact with us;
• the services or transactions requested.

Information may be collected when you:

• visit our website or digital platforms;
• register for services;
• complete online forms;
• purchase or return products;
• send enquiries or communications;
• subscribe to marketing communications;
• participate in feedback or surveys.

HOW WE USE YOUR INFORMATION

Your personal information helps us improve services and deliver relevant content, products, and support.

DATA SECURITY

We do not store credit card information.

Our systems are regularly scanned for security threats.

Secure encryption technology (SSL/TLS) protects data transmitted through our website.

DISCLOSURE OF PERSONAL INFORMATION

Personal information will only be processed or shared in accordance with POPIA and other applicable laws.

Your information will not be sold, rented, or shared with third parties without consent unless required by law.

We may disclose personal information if required to:

• comply with legal obligations;
• respond to law enforcement requests;
• protect our rights or property;
• protect public safety;
• respond to emergencies;
• act with implied consent;
• comply with relevant legislation.

COOKIES

Cookies help us analyse how visitors interact with our website. They may collect general information such as IP address, browsing activity, and device data.

No personal data is stored within cookies.

You may disable cookies through your browser settings.

We use Google Analytics, Google Ads and/or other similar analytical and advertising tools to obtain information collected in order to display, optimise and personalise the user experience on our web and digital properties, as well as to measure website and advertising performance.

THIRD-PARTY LINKS

Our website may link to external websites that operate independently. We are not responsible for the privacy practices of those sites.

CHILDREN’S PRIVACY

We do not knowingly collect information from children under the age of 13.

DATA BREACH PROCEDURES

If a security breach occurs we will notify affected users within 7 business days.

Users retain the right to take legal action where personal information is processed unlawfully.

Security measures include firewall protection, antivirus monitoring, and secure storage where required.

CONTACT US

If you have questions about this Privacy Policy you may contact us:

Office: +27 12 881 6301 | info@drgmametja.co.za